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Terms & Conditions

Lucileateliersdesigns.com is operated by Lucile Francomme EI.

Head office: 4 rue du bourg, 63310 Mons.

Email: contact[at]lucileateliersdeisgns.com

Lucile Francomme EI is a company registered in France – SIRET : 831 703 343 00028
The entire site is the exclusive property of Lucile Francomme. Any partial or total reproduction, representation or alteration of the site is strictly forbidden.

Publication manager: Lucile Francomme

Hosted by ovh.com

Designed by Lucile Francomme- with WordPress and WooCommerce, theme by Astra, wpastra.com.

Photos by Lucile Francomme unless otherwise stated.

All orders for products distributed by Lucile Bur and lucileateliersdesigns.com imply unreserved acceptance of the general conditions of sale below.
These General Terms and Conditions of Sale govern exclusively the offer, transfer and acceptance of purchase orders for products on lucileateliersdesigns.com.

Terms and conditions of sale of products sold on lucileateliersdesigns.com


Last update May 5th, 2024.

These terms and conditions apply between,
on the one hand, Lucile Francomme EI, owner of the online sales site: lucileateliersdesigns.com hereinafter referred to as “Lucile Ateliers Designs” and,
on the other hand the natural persons not tradesmen wishing to carry out a purchase on the site of Lucile Ateliers Designs, hereafter called the “Customer”.

“Lucile Ateliers Designs” and the “Customer” are collectively referred to as “the Parties”.
The Parties agree that the general conditions of sale applicable are those made available to the Customer on the lucileateliersdesigns.com site when the order is placed.

If a condition is lacking, it will be governed by the practices in force in the distance selling sector in France. Lucile Ateliers Designs reserves the right to modify these terms and conditions of sale in accordance with changes in French law and jurisprudence. Nevertheless, the general sales conditions will be those applied at the time of the order.


The present conditions govern the sale of Lucile Ateliers Design products and services. The essential characteristics of the products offered for sale are presented on lucileateliersdesigns.com within each of the product sheets.
The rendering of the finished product may sometimes differ slightly from the photo, depending on how you knit it, and how closely you follow the pattern explanations. Lucile Ateliers Designs declines all responsibility in the event of non-conformity of the customer’s finished product with the knitted product presented on lucileateliersdesigns.com.


The prices of our products are indicated exclusive of tax to France and international destinations (VAT is not applicable), unless otherwise indicated, and exclusive of processing and shipping costs, unless otherwise stated.
In the event of an order to a country other than metropolitan France, the customer is the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Lucile Ateliers Designs except for digital products within the European Union. For sales of digital products outside France to a country of the European Union, Lucile Ateliers Designs is responsible for declaring and paying the corresponding taxes. For all other products, you are entirely responsible for declaring and paying taxes to the relevant authorities and organizations in your country. We advise you to check with your local authorities.
All orders, whatever their origin, are payable in euros.
Lucile Ateliers Designs reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.
The products remain the property of Lucile Ateliers Designs until the complete payment of the price. Please note: as soon as you take physical possession of the products ordered, the risk of loss or damage to the products passes to you.


You can place your order on the lucileateliersdesigns.com website.
Contractual information is presented in French and will be confirmed at the latest when your order is validated.
Lucile Ateliers Designs reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of problem of supply, or in the event of difficulty concerning the order received.

Order validation

Any order appearing on the lucileateliersdesigns.com Internet site implies acceptance of the present General Conditions. Any confirmation of an order implies your full acceptance of these terms and conditions of sale, without exception or reservation. All the data provided and the recorded confirmation will constitute proof of the transaction. You declare that you are fully aware of this.
Confirmation of the order will constitute signature and acceptance of the operations carried out.
A summary of your order information will be sent to you in PDF format via your order confirmation e-mail address.


The fact of validating your order implies for you the obligation to pay the indicated price.
Payment can be made by credit card (via the secure Stripe module) or Paypal account.
Goods purchased remain the property of Lucile Ateliers Designs until full payment of the purchase price. Orders will only be dispatched once payment has been received.


Our products are offered as long as they are visible on the site lucileateliersdesigns.com and within the limits of available stocks.
If a product is unavailable after you have placed your order, we will inform you by e-mail. We will offer you an equivalent alternative or a partial or total refund of your order in agreement with the customer. Furthermore, the lucileateliersdesigns.com website is not intended to sell its products in large quantities. Lucile Ateliers Designs therefore reserves the right to extend delivery times or to refuse the order.


Delivery is available in France and abroad. The customer can choose between different delivery methods, which are displayed in the basket (tracked letter, colissimo). The products ordered are delivered at once. The choice of delivery method cannot be changed once payment has been made.

The cost of delivery is indicated in the basket once the billing address has been entered. The customer is informed of this cost before payment.


The products offered comply with current French legislation. Lucile Ateliers Designs cannot be held responsible in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibility of importing or using the products or services you intend to order.
In addition, Lucile Ateliers Designs cannot be held responsible for damage resulting from improper use of the product purchased.
Finally, Lucile Ateliers Designs cannot be held responsible for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

Applicable law in the event of disputes

The language of this contract is French. These conditions of sale are governed by French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.

Intellectual property

All elements of the lucileateliersdesigns.com site are and remain the exclusive intellectual property of Lucile Ateliers Designs. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.


In accordance with the provisions of article L.121-21 of the French Consumer Code, you have 14 days from the day following receipt of your products to exercise your right of withdrawal without having to justify your decision or pay any penalty.
Returns must be in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may defeat the right of withdrawal.
You are responsible for return shipping costs.
In the event of exercise of the right of retractation, Lucile Ateliers Designs will carry out the refunding of the versed sums, within 14 days following the notification of your request and via the same means of payment that that used at the time of the order.


In accordance with the provisions of article L.121-21-8 of the French Consumer Code, the right of withdrawal does not apply to :

  • The supply of services (e.g. knitting lessons) fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement by the consumer and express waiver of his right of withdrawal.
  • The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection, such as yarn shipped in blister packs.
  • The supply of dematerialized digital content such as a PDF template.
Personal data

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, rectify and object to personal information and data concerning you, directly on the website.
Lucile Ateliers Designs reserves the right to collect nominative information and personal data concerning you. They are required to process your order and improve the services and information we send you.
This information and data is also stored for security purposes, in order to comply with legal and regulatory obligations.
If the Customer or Visitor no longer wishes to receive the information messages to which they have subscribed, they can modify their subscription at any time via the unsubscribe link at the bottom of each email sent.

Archiving Proof

Lucile Ateliers Designs will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of article 1348 of the French Civil Code.
The computerized registers of Lucile Ateliers Designs will be regarded by all the parts concerned as proof of the communications, orders, payments and transactions intervened between the parts.

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