{"id":18430,"date":"2018-11-04T16:48:35","date_gmt":"2018-11-04T15:48:35","guid":{"rendered":"https:\/\/lucileateliersdesigns.com\/terms-conditions\/"},"modified":"2026-09-30T16:37:26","modified_gmt":"2026-09-30T15:37:26","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/lucileateliersdesigns.com\/en\/terms-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><em>Last updated: <\/em>2026-09-30<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 1 \u2013 Seller<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The website lucileateliersdesigns.com is operated by:<br\/>Lucile Francomme, sole proprietor (EI)<br\/>Trade name: Lucile Ateliers Designs<br\/>73 ch. de Bossenval, 91660 Le M\u00e9r\u00e9villois, France<br\/>SIREN: 831 703 343<br\/>Email: <a href=\"mailto:contact@lucileateliersdesigns.com\">contact@lucileateliersdesigns.com<\/a> <\/p>\n\n<p class=\"wp-block-paragraph\">Hereinafter \u201cLucile Ateliers Designs\u201d.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 2 \u2013 Scope<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">These general terms and conditions of sale (GTCS) apply to all sales concluded on lucileateliersdesigns.com between Lucile Ateliers Designs and any natural person acting as a consumer (hereinafter the \u201cCustomer\u201d).<\/p>\n\n<p class=\"wp-block-paragraph\">Any order implies full and unconditional acceptance of these GTCS. The applicable GTCS are those in force on the date of the order. Lucile Ateliers Designs may amend them at any time; changes do not apply to orders already placed.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 3 \u2013 Products<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Lucile Ateliers Designs offers:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>digital knitting patterns<\/strong> in PDF format, downloadable after payment;<\/li>\n\n\n\n<li><strong>physical products<\/strong>, including the book <em>Nature, garde-robe tricot\u00e9e<\/em>.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The essential characteristics of each product (sizes, level, required materials, pattern language, etc.) are presented on its product page. Photos are non-contractual. The result of the finished item depends on the yarn used, the gauge, and how the instructions are followed. Lucile Ateliers Designs cannot be held liable for any difference between the item made by the Customer and the model shown.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 4 \u2013 Price<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">For customers residing in France and outside the European Union: VAT not applicable, Article 293 B of the French Tax Code (CGI).<\/p>\n\n<p class=\"wp-block-paragraph\">For digital products sold to customers residing in another European Union country: prices include the VAT of the buyer\u2019s country, declared and paid by Lucile Ateliers Designs via the EU One-Stop Shop (OSS).<\/p>\n\n<p class=\"wp-block-paragraph\">Shipping costs for physical products are indicated before the order is validated. For deliveries outside the European Union, customs duties or import taxes may be required by the destination country. They remain the responsibility of the Customer, who is invited to check with the authorities in their country.  <\/p>\n\n<p class=\"wp-block-paragraph\">Lucile Ateliers Designs reserves the right to change its prices at any time. Products are invoiced at the price in force at the time the order is validated. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 5 \u2013 Order<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The Customer selects their products, checks the contents of their cart, enters their details, then validates their order after reading and accepting these GTCS. For digital products, they also confirm their agreement to immediate supply and their waiver of the right of withdrawal (see Article 9). <\/p>\n\n<p class=\"wp-block-paragraph\">An order confirmation is sent by email. It summarizes the products ordered, their price and, where applicable, the download links. <\/p>\n\n<p class=\"wp-block-paragraph\">Lucile Ateliers Designs reserves the right to cancel or refuse any order in the event of an existing dispute with the Customer, suspected fraud, or a supply issue. The Customer will then be informed and fully refunded. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 6 \u2013 Payment<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Payment is made online at the time of the order, by bank card via WooPayments (secure payment module) or via a PayPal account. Lucile Ateliers Designs never has access to the Customer\u2019s full bank details. <\/p>\n\n<p class=\"wp-block-paragraph\">Products remain the property of Lucile Ateliers Designs until full payment of the price.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 7 \u2013 Delivery<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><em>Digital products.<\/em> After payment is validated, patterns are available immediately: via a download link sent in the confirmation email, and from the \u201cMy account\u201d area. Links remain valid without time limit. In case of download difficulty, the Customer can write to <a href=\"mailto:contact@lucileateliersdesigns.com\">contact@lucileateliersdesigns.com<\/a>.  <\/p>\n\n<p class=\"wp-block-paragraph\"><em>Physical products.<\/em> Delivery is offered in France and internationally, according to the methods displayed at the time of the order (tracked letter, Colissimo, etc.). Products are shipped after payment is received, within 4 business days. Delivery times are given for information only. The risk of loss or damage is transferred to the Customer when they physically take possession of the products.   <\/p>\n\n<p class=\"wp-block-paragraph\">If a product becomes unavailable after the order, the Customer is informed by email. An alternative or a refund, partial or full, is offered. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 8 \u2013 Pattern use licence<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The purchase of a pattern grants the Customer a personal, non-commercial right of use. It is forbidden to copy, share, resell, translate or distribute the pattern, in whole or in part, in any form whatsoever (file, printout, photo, online publication, etc.). <\/p>\n\n<p class=\"wp-block-paragraph\">Items made from the patterns are for strictly personal use and may not be sold.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 9 \u2013 Right of withdrawal<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><em>Physical products.<\/em> In accordance with Article L221-18 of the French Consumer Code, the Customer has 14 days from receipt of the products to exercise their right of withdrawal, without having to justify reasons or pay penalties. They inform Lucile Ateliers Designs of their decision by a clear statement, sent to <a href=\"mailto:contact@lucileateliersdesigns.com\">contact@lucileateliersdesigns.com<\/a>, or by means of the withdrawal form in the appendix. <\/p>\n\n<p class=\"wp-block-paragraph\">Products must be returned complete, in their original condition, within 14 days following communication of the withdrawal decision. Return shipping costs are borne by the Customer. <\/p>\n\n<p class=\"wp-block-paragraph\">Lucile Ateliers Designs refunds all sums paid, including the initial delivery costs (based on the standard delivery method), within 14 days from withdrawal, using the same payment method as used for the order. The refund may be deferred until the returned products are received. <\/p>\n\n<p class=\"wp-block-paragraph\"><em>Exceptions.<\/em> In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>the supply of digital content not supplied on a tangible medium, such as a PDF pattern, where performance has begun after the Customer\u2019s prior express consent and express waiver of their right of withdrawal;<\/li>\n\n\n\n<li>service provisions, such as knitting classes, fully performed before the end of the withdrawal period with the Customer\u2019s express consent.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Article 10 \u2013 Legal warranties<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">All products, including digital content, benefit from the legal warranty of conformity (Articles L217-3 et seq. and L224-25-12 et seq. of the French Consumer Code) and the warranty against hidden defects (Articles 1641 et seq. of the French Civil Code).<\/p>\n\n<p class=\"wp-block-paragraph\">Under the warranty of conformity, the Customer has 2 years from delivery of the product to take action. They may request that the product be brought into conformity or, failing that, a price reduction or cancellation of the sale. In the event of a defective pattern (unreadable file, error in the instructions), Lucile Ateliers Designs undertakes to provide a corrected file.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 11 \u2013 Liability<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">The products offered comply with French legislation. Lucile Ateliers Designs cannot be held liable for non-compliance with the legislation of the delivery country, which it is the Customer\u2019s responsibility to check. Its liability cannot be engaged in the event of misuse of a product, nor for inconveniences inherent to the use of the Internet (service interruption, external intrusion, computer virus, etc.).  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 12 \u2013 Intellectual property<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">All elements of the lucileateliersdesigns.com website (patterns, texts, photos, videos, logos) are the exclusive property of Lucile Francomme and are protected by copyright. Any reproduction or use, even partial, without prior written authorization is prohibited. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 13 \u2013 Personal data<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Personal data collected when placing an order is processed in accordance with the General Data Protection Regulation (GDPR). Its use, retention period and the Customer\u2019s rights are detailed in the <a href=\"https:\/\/lucileateliersdesigns.com\/en\/privacy-policy\/\" data-type=\"page\" data-id=\"3597\">Privacy Policy<\/a>. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 14 \u2013 Evidence and archiving<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Data recorded by the website constitutes proof of orders and transactions. Invoices are archived on a reliable and durable medium, in accordance with legal obligations. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 15 \u2013 Customer service and mediation<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">For any question or complaint, the Customer can write to <a href=\"mailto:contact@lucileateliersdesigns.com\">contact@lucileateliersdesigns.com<\/a>.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Article 16 \u2013 Applicable law<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">These GTCS are written in French and governed by French law. In the event of a dispute, an amicable solution will be sought as a priority. Failing that, the dispute will be brought before the competent courts in accordance with ordinary law rules. These provisions do not deprive a Customer residing in another European Union country of the protection granted by the mandatory rules of their country.   <\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<p class=\"wp-block-paragraph\"><strong>APPENDIX \u2013 Withdrawal form<\/strong> <em>(physical products only)<\/em><\/p>\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">For the attention of Lucile Francomme EI \u2013 Lucile Ateliers Designs, 73 ch. de Bossenval, 91660 Le M\u00e9r\u00e9villois, France \u2013 <a href=\"mailto:contact@lucileateliersdesigns.com\">contact@lucileateliersdesigns.com<\/a> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I hereby notify you of my withdrawal from the contract for the sale of the item below:<br\/>\u2013 Ordered on \/ received on:<br\/>\u2013 Order number:<br\/>\u2013 Name of the customer:<br\/>\u2013 Address:<br\/>\u2013 Signature (only in case of paper submission):<br\/>\u2013 Date:<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 2026-09-30 Article 1 \u2013 Seller The website lucileateliersdesigns.com is operated by:Lucile Francomme, sole proprietor (EI)Trade name: Lucile Ateliers [&hellip;]<\/p>\n","protected":false},"author":182,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"boxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-18430","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms &amp; 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